
State Farm® Insurance Agent Rebecca McDaniel Sandoval
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Judith Kaufman
April 25, 2025
"We recently used State Farm Insurance (Rebecca Sandoval) for our home in Asheville. Stacy did a great job navigating our needs for a short term policy. We were very happy with our experience and would highly recommend this agency."
Valentina Martinez
April 22, 2025
"El servicio de cada uno de los agentes es muy bueno, todos están al servicio de uno y con disposición a ayudar. Hablar con Brian el agente que hablan en español fue de gran ayuda. Gracias"
"Valentina— Gracias por su excelente reseña. Nos alegra mucho saber que Brian pudo ayudarle con sus necesidades de seguro! -Rebecca and Team "
Lorrie Locey
April 17, 2025
"Brian Ortega was extremely helpful and knowledgeable! Handled my transaction perfectly and professionally! Being a customer of State Farm for nearly 40 years it’s always wonderful to work with people of his caliber!"
"Lorrie—Thank you for taking the time to write us a wonderful review. We agree, Brian is fantastic and we are so lucky to have him. Thank you for being a loyal customer for all of these years, we appreciate you greatly! -Rebecca and Team "
Shelagh Byrne
April 16, 2025
"Personal, Small-town service. Always available."
"Shelagh--Thank you for your wonderful review! --Rebecca and Team"
Abu Marwan
April 15, 2025
"If there is a rating of Zero , I would definitely give it to State Farm, unfortunately the lower rating you have is 1. My experience today was a bad experience. Although I called the office and made an appointment but I was surprised to find that my name was not listed when I arrived in the office . It took them while to answer my simple questions about changes in my policy . After the review, Ms. Rebecca Sandoval kindly responded and asked me to contact her and meet her and I did .because the issue is important , I asked my wife who is in our insurance policy to go with my son to her office to discuss our policy to know the reason for the 150% increase in our policy despite that fact that we do not have points in our driving record , and we insisted to meet her personally . I was traveling out of Asheville , my wife and my son Marwan went to the office to meet Ms Sandoval , but she couldn't meet her last Wed 11/15 ,2023 they met another associate to discuss the huge increase in the insurance and the possibilities of adding my young son as a fourth driver ,and to add a second car to our insurance . Unfortunately , the associate provided wrong information and confused us more than helping us . At this we are thinking seriously of all alternatives if the office does not take our issues seriously . I have to mention that we have combined home & car insurance with the office. We decided not to renew our car's insurance with the office . Now after Hurricane Helen on 9/27/2024 and the damage that we have at our house , we faced several difficulties with the State Farm in resolving our claim for the damage of our property . The office failed now to give us even the original copy of our home insurance , and the estimates of our damage did not include major issues like the mold and water damage in the first floor. . The process of clearing the insurance check is also very complicated.. We have been treated badly by the Claims Department of State Farm , the employees who were assigned to our claim were inefficient , hostile, and disrespectful to us . They blocked us from even getting ALE , not only that but they refused to produce to us a denial letter to submit to FEMA in timely manner Just like we moved away from the State Farm in our car's insurance, we decided now not to renew our home insurance policy with State Farm."
"Abu- Thank you for your review. I'm very sorry to hear you had a frustrating experience today, but I really appreciate you providing us with feedback so that we can continue to improve for our customers. We would like the opportunity to investigate your feedback further. Please could you give our office a call at (828)-252-8222 and ask to speak with Rebecca? I would be happy to answer any of your questions regarding your policy. —Rebecca "
Gvozden Kopani
April 2, 2025
"My wife and I have been very pleased with how Rebecca Sandoval's State Farm Agency has handled our claim for the damage caused by Hurricane Helene. The personnel at the office were very compassionate understanding and kind at the main office. They immediately sent adjustors to our home who were thorough and accurate in their assessment of the damages. They expressed concern for the integrity of the house by sending a structural engineer to assess the damage and provide us with a complete report. The compensation was fair and followed their policies. We will continue working with this respected agency. Gvozden and Kathy Kopani"
"Gvozden--Thank you very much for your kind review, we are so glad to hear that our team was able to assist during Hurricane Helene. Please feel free to reach out to us if there is anything else we can help with! --Rebecca and Team"
John Branchini
March 20, 2025
"My experience with Wendy, the service manager, was absolutely outstanding. She was gracious and kind and very knowledgable. A true insurance professional. I would definitely recommend her to everyone."
"John--Thank you for taking the time to write such a wonderful review for our team member, Wendy! We appreciate your business! -Rebecca and Team"
Lynn Hurley
March 20, 2025
"Wendy Gurley was extremelly helpful reviewing my policies. She made great suggestions, was kind and patient, and very knowlegable about all aspects of my policies. I felt well taken care of as she guided me through the decision making process. I highly recommend Wendy Gurley and the entire staff."
"Lynn--Thank you very much for writing us a wonderful review! We sincerely appreciate it and absolutely agree that Wendy is fantastic! --Rebecca and Team"
Denny Riley
March 18, 2025
"Having a rather complicated insurance issue is anticipated to be difficult to resolve. But with the very capable and caring effort of Wendy Gurley at the Rebecca Sandoval agency it was a snap! Wendy was so patient and willing to walk us through the process; and Rebecca was equally available to offer her help and expertise. Thanks again Wendy and Rebecca—we highly recommend their agency for all insurance needs!"
"Denny--Thank you for taking the time to write us a wonderful review about our agency and fantastic team members. We are so appreciative of customers like you! -Rebecca and Team"
Natalie Shaw
January 29, 2025
"I am thrilled about personally and professionally to use this team and especially the talents of Stacy Shelly. Stacy and the whole State Farm team went above and beyond to help us during hurricane Helene, We are so grateful. She is always there for us and my clients. Furthermore, the firm supports local nonprofits that I am quite passionate about."
"Natalie--Thank you for writing us a fabulous review, Stacy is wonderful and we are lucky to have her on our team! -Rebecca and Team"
Brandon Young
January 18, 2025
"Started insurance then the next month crazy bill over 60 dollars more not to mention they aren’t ever open when u need"
"Thanks for reaching out. We are here from 9am-5pm five days a week and State Farm is available after hours on their call line. Please let us hear from you!"
Malinda Shepherd
January 14, 2025
"Sebastien is a kind, knowledgeable young man who is very helpful."
"Malinda, thank you so much for your remarks. We love Sebastien too!!"
Tony Godwin
January 14, 2025
"Super good experience. Stacy was very efficient, clear, focused and through and we had a relaxed, enjoyable rapport..."
"Tony- Thank you for your review, we are so glad to hear that you had a wonderful experience with us and we hope to keep up the good work! -Rebecca and Team"
Dawn Roe
January 13, 2025
"Brian is a wonderful agent in the office of Rebecca Sandoval. He patiently answered all of my questions as he helped us to obtain the most appropriate homeowner's policy. He is always available for follow up questions as well."
"Dawn-Thank you for your review! We are so grateful for wonderful agents such as Brian! We are happy to hear you had a great experience with us! -Rebecca and Team"
Virginia Dalton
January 13, 2025
"I worked with Rebecca’s team member, Stacy Shelley, for about a year on a complicated policy proposal. She lost her own house during that year because of Helene, but she was always helpful and prompt and pleasant answering questions and helping me grapple with understanding insurance. I highly recommend her!"
"Virginia-Thank you very much for your wonderful review! Stacy is fantastic and we are so lucky to have her on our team! -Rebecca and Team"
Aaron Thomas
January 9, 2025
"Gracie excels with efficiency and kindness. Today was no different. She handled my issue with “grace” and provided insight for the future."
"Aaron—Thank you for taking the time to write us a wonderful review! Gracie is amazing and we are so lucky to have her on our team! —Rebecca and Team "
Elisa Alvarado
January 9, 2025
"I have been with Rebecca Sandoval and team for quite a few years now. When I call them it feels like I’m calling an old friend. This has particularly been my experience with Deborah Shroyer, when I call, I always ask for her and if she is not available immediately, she calls me back. She calls to check up on me, to remind me when a bill is due, and was a source of information and support during Hurricane Helene here in Western North Carolina. I will miss Debora’s friendly and caring demeanor, her knowledge, professionalism and her commitment to supporting me with my insurance needs to the best of her ability."
"Elisa—Thank you for taking the time to write us such a wonderful and kind review of our office and our team member Deborah! We are so grateful to have her on our team! —Rebecca and Team"
Lana Burns
January 8, 2025
"Was reassured that all was going along as should be by Mr. Ortega. Thankful for the communication."
"Lana—Thank you for your review! We are happy to hear you had a wonderful experience with our staff! —Rebecca and Team"
Patricia Hardbower
January 8, 2025
"Tammy was very professional and answered all my questions. Very personable and kind too! State Farm is the best. Every time I had a question State Farm was quick to get me answers no matter when I called."
"Patricia—Thank you so much for your wonderful review, we hope to continue our great service to our customers! Tammy is fantastic! —Rebecca and Team "
Susan Ratner
December 9, 2024
"We are so grateful for the amazing and quick help when your team helped us! On Thursday, we were driving on the freeway to go on a trip, with several hours to go, and suddenly there was an explosion, and our sunroof glass blew up! Soon after that, it started raining and water started dripping into our car! We didn’t know when and if the fabric roof would collapse and the pouring rain would get in. We called Rebecca Sandoval’s office and described the dangerous situation that we were in and they immediately contacted a sunroof repair place at our destination, got permission for us to come in and bring the car, overnighted sunroof glass so that we could have the job done the next day Friday, which was the only workday left before our departure home early Monday morning! We were able to get the job repaired on Friday and drive home safely on Monday morning. All of the work was done in a kind, efficient, outstanding way. Everyone really came through during this very difficult situation and we are so grateful to all of you.! Thank you so very much! Susan and Bob Ratner"
"Susan--I am SO glad you were okay! Thank you for your positive remarks and thank you for your business for all of these years. Rebecca and Team"
Tara Kirkland
December 6, 2024
"WOW! Tammy was so kind and helpful! Even though I didn't have insurance at this location or with this agent- the staff here (Tammy) went above and beyond trying to help me locate the agent that did have my policy. I really appreciated the customer service here. Thank you for everything"
"Tara--We appreciate your kindness! Thank you for "paying it forward"! --Rebecca and Team"
Joe King
November 6, 2024
"I'm really disappointed with State Farm. I pay them over $3200/year for coverage on two houses and multiple vehicles. With the storm that has happened, they've been incredibly unresponsive and dismissive. It took over two weeks to get a claims adjuster out to my property--including a missed appointment because he went to the wrong address. I was told they will not cover my claim. I need a denial letter to pursue options with FEMA but in almost a week I've yet to receive one. How long does it take for somebody to go into a computer system and click a "deny claim" button? I sent in a message via their site yesterday and nobody has responded. When I called the Sandoval office about the claim a week or so ago they basically told me I had to deal with this myself, and suggested I drive to a location in town where their adjusters are. Mind you, this was 4 weeks after the storm. I expect better service than "deal with this yourself". They've never been great to work with. They misled me about my coverage when I got it and told me that I had good coverage on my houses when, in reality, I had no flood coverage. They never mentioned that floods were not covered. If my rental house had been destroyed in the storm like the one just down the road I would have lost hundreds of thousands of dollars and been financially ruined. Unacceptable. Once things calm down I'll be pursuing other insurance options."
"Hi! I am happy to help you but need your true name to do so. All home and rental property declarations pages for every NC licensed insurance company state in bold type that flood, landslide and mudslide are not covered. I am sorry that your claim was denied and we are glad to pursue your denial letter if you contact us. My team has been active and in place using a generator and Starlink since the Monday following the storm with extended business hours despite great continuing personal losses. If you would like to choose another agency, please let me know. Otherwise, please contact us so that we can help. "
Frywalkers Desserts
October 12, 2024
"This office has always been a demonstration of professionalism and care. They started as my business insurance and were so great in every transaction and so helpful when I actually had a claim they earned the rest of my business. State Farm now handles my businesses, my home, and my auto policies. This is the best insurance office I've dealt with, highly recommend."
"Frywalkers Desserts —Thank you so much for your fantastic review, it has been an absolute pleasure to have you in our State Farm family! —Rebecca and Team "
K I
September 25, 2024
"These guys are great to work with!"
"K I - Thank you so much for your wonderful review! —Rebecca and Team "
Pat Grady
August 6, 2024
"Kyle Perry is an excellent agent. He is professional, helpful, a great speaking voice and communicates with the client with no wait time."
"Pat--Thank you for taking the time to write us a wonderful review! Kyle is wonderful and we are glad to hear you had a great experience with him. --Rebecca and Team"