State Farm® Insurance Agent Rebecca McDaniel Sandoval

"This Company is OK, but I do not recommend this Insurance to the Others. Prices are Overpriced especially for a Full Coverage on a New Cars or Used Cars with a Low Mileage. I do respect some of the people who works in this Company, but Rebecca Sandoval is a very Disrespectful Professional Insurance Agent to the Current Customers who been with this Company for Many years, bought a new car and trying to get a full coverage quote little bit Cheaper then as it for the new Customers. She's a very Forceful Agent. If you have an old car, the basic coverage will not be that expensive, but it will go up every year little by little. I am ok with that company, but there are way more cheaper companies like Progressive, Allstate, and other Local Companies in Asheville NC. After you close your car policy with this Insurance, Rebecca Sandoval and Her Husband don't know you; They don't know you, and will give you a full coverage quote rate so expensive as it Suitable for the Fully Electric Car Tesla, that's it $2000 dollars per year for a basic gasoline car Full Coverage Insurance. This Insurance Company probably number 2 expensive insurance company, with the unfriendly attitude, after the GEICO."

"Despite rave reviews, this is not one of them. The first thing of which to be aware is Rebecca has a dedicated group of gate keepers. If you want to talk to her directly, or if you want to work with her directly, that's not likely to happen. Perhaps her 25+ years of selling insurance means she doesn't have to be bothered with the trifles of her customers; she has employees to deal with them, while she collects the premiums [The only time she appears to respond is to these reviews, and who can confirm if it is really she or not????]. Attempted to get property insurance on a rental property with a manufactured home. Andrew was the agent with whom I worked. After multiple 'back-and-forth' emails trying to find the VIN # and manufacturer so he could put together a policy, I waited for two weeks in vain. The last number I provided him turned out to be incorrect, but he never responded to tell me this. I found out it was the wrong number only after I left a terse voice message, asking to speak directly to Rebecca, no one else. Guess who contacted me? Rebecca? Not on you life; it was her far more (than Andrew) competent employee, Stacey. Even though she provided me information Andrew never did to find the needed information, she clearly didn't respect my request to speak directly with Rebecca. How much do you want to bet I'm going to finally get a response from Rebecca because she can ill afford to have a poor rating? What will the powers-that-be at State Farm think? Seeing her ratings drop, it might affect the shareholders' profits, and we certainly can't have that."

"Twelve years with Rebecca Sandoval; I am pleased with their services and rates."

"This office has worked with me for over 30 years. Everything about the customer service is excellent. They answer the phone every time or return calls immediately. When I've tried to reach staff by email always get a quick response. They are friendly and helpful consistently"

"I have been a customer for over a decade. Rebecca and her team are always attentive and look out for discounts. Most recently I had an excellent experience with Stacy who set me up with insurance for my mountain bike. This is a well-run agency I highly recommend."

"This is my go to insurance company and specifically Rebecca Sandovals office. They are easy to reach and very helpful."

"Was going to court to try an get my citation dismissed and found that I needed a letter from State Farm. I had requested one right after the wreck but it was too early to get it. Was told I would get it when the claim was settled. I got busy with taxes, a very sick cat, and emergency repairs, and realized, a few hours before I was due in court, that I had never gotten the letter. I called my agent's office and spoke to Gracie Comer, who understood my dilemma and promised that she would do all she could to get it to me before I left the house. Shortly after, Gracie called to tell me that she was emailing a letter to me that she had pressed the Claims Dept. to rush through. I printed it, took it to court and got the citation dismissed, no fine, no points on my insurance and no court fees! I am so impressed with Gracie’s commitment and her sense of urgency in getting it done - she went "above and beyond" with Customer Service. She has my appreciation and my respect for her professionalism and commitment. Thank you, Gracie, you are a real credit to State Farm. Hope they appreciate your work as much as I do."

"Agent Gracie Comer and Team Rebecca Sandoval exceeded my highest expectations in client . On a Holiday Eve … patiently listened and solved my claim processing #WonderWoman"

"I am delighted with the quality attention and assistance I received from Kellianne when I called into the office for information. Kellianne listened without rushing me, and responded beautifully to my specific questions and considerations. I felt understood, supported, and guided in the correct direction for me. Thank you, Kelliann, for adding value to my experience. I appreciate your professionalism and your very personable response to my needs."

"I had to make several changes and Kellianne was so helpful and informative!"

"Always fast and helpful. Thanks."

"We recently used State Farm Insurance (Rebecca Sandoval) for our home in Asheville. Stacy did a great job navigating our needs for a short term policy. We were very happy with our experience and would highly recommend this agency."

"El servicio de cada uno de los agentes es muy bueno, todos están al servicio de uno y con disposición a ayudar. Hablar con Brian el agente que hablan en español fue de gran ayuda. Gracias"

"Brian Ortega was extremely helpful and knowledgeable! Handled my transaction perfectly and professionally! Being a customer of State Farm for nearly 40 years it’s always wonderful to work with people of his caliber!"

"Personal, Small-town service. Always available."

"If there is a rating of Zero , I would definitely give it to State Farm, unfortunately the lower rating you have is 1. My experience today was a bad experience. Although I called the office and made an appointment but I was surprised to find that my name was not listed when I arrived in the office . It took them while to answer my simple questions about changes in my policy . After the review, Ms. Rebecca Sandoval kindly responded and asked me to contact her and meet her and I did .because the issue is important , I asked my wife who is in our insurance policy to go with my son to her office to discuss our policy to know the reason for the 150% increase in our policy despite that fact that we do not have points in our driving record , and we insisted to meet her personally . I was traveling out of Asheville , my wife and my son Marwan went to the office to meet Ms Sandoval , but she couldn't meet her last Wed 11/15 ,2023 they met another associate to discuss the huge increase in the insurance and the possibilities of adding my young son as a fourth driver ,and to add a second car to our insurance . Unfortunately , the associate provided wrong information and confused us more than helping us . At this we are thinking seriously of all alternatives if the office does not take our issues seriously . I have to mention that we have combined home & car insurance with the office. We decided not to renew our car's insurance with the office . Now after Hurricane Helen on 9/27/2024 and the damage that we have at our house , we faced several difficulties with the State Farm in resolving our claim for the damage of our property . The office failed now to give us even the original copy of our home insurance , and the estimates of our damage did not include major issues like the mold and water damage in the first floor. . The process of clearing the insurance check is also very complicated.. We have been treated badly by the Claims Department of State Farm , the employees who were assigned to our claim were inefficient , hostile, and disrespectful to us . They blocked us from even getting ALE , not only that but they refused to produce to us a denial letter to submit to FEMA in timely manner Just like we moved away from the State Farm in our car's insurance, we decided now not to renew our home insurance policy with State Farm."

"My wife and I have been very pleased with how Rebecca Sandoval's State Farm Agency has handled our claim for the damage caused by Hurricane Helene. The personnel at the office were very compassionate understanding and kind at the main office. They immediately sent adjustors to our home who were thorough and accurate in their assessment of the damages. They expressed concern for the integrity of the house by sending a structural engineer to assess the damage and provide us with a complete report. The compensation was fair and followed their policies. We will continue working with this respected agency. Gvozden and Kathy Kopani"

"My experience with Wendy, the service manager, was absolutely outstanding. She was gracious and kind and very knowledgable. A true insurance professional. I would definitely recommend her to everyone."

"Wendy Gurley was extremelly helpful reviewing my policies. She made great suggestions, was kind and patient, and very knowlegable about all aspects of my policies. I felt well taken care of as she guided me through the decision making process. I highly recommend Wendy Gurley and the entire staff."

"Having a rather complicated insurance issue is anticipated to be difficult to resolve. But with the very capable and caring effort of Wendy Gurley at the Rebecca Sandoval agency it was a snap! Wendy was so patient and willing to walk us through the process; and Rebecca was equally available to offer her help and expertise. Thanks again Wendy and Rebecca—we highly recommend their agency for all insurance needs!"

"I am thrilled about personally and professionally to use this team and especially the talents of Stacy Shelly. Stacy and the whole State Farm team went above and beyond to help us during hurricane Helene, We are so grateful. She is always there for us and my clients. Furthermore, the firm supports local nonprofits that I am quite passionate about."

"Started insurance then the next month crazy bill over 60 dollars more not to mention they aren’t ever open when u need"

"Sebastien is a kind, knowledgeable young man who is very helpful."

"Super good experience. Stacy was very efficient, clear, focused and through and we had a relaxed, enjoyable rapport..."

"Brian is a wonderful agent in the office of Rebecca Sandoval. He patiently answered all of my questions as he helped us to obtain the most appropriate homeowner's policy. He is always available for follow up questions as well."